Implementation of the e-commerce model at UAB "Vystyk" in order to optimize the business process and increase operational efficiency.

The goal of the project is to implement information technologies to manage business transactions electronically in the company "Vystyk" in order to increase revenue growth.

The main activity of the Corner Hotel (UAB "Vystyk") is the provision of accommodation services. The company suffered greatly from the effects of the COVID-19 pandemic, when the hotel's occupancy and hotel income decreased significantly due to a decrease in tourist flows in Vilnius. During the pandemic, customer expectations have also changed, and security has become one of the highest priorities. In order to increase the attractiveness of the hotel, to meet the expectations of the guests and to increase the revenue, it is necessary to modernize the hotel's processes. During the implementation of the project, it is planned to introduce a customer self-service system that would allow guests to check-in remotely, completely avoid contact with employees and shorten guest check-in time, and reduce direct contact by checking in in the usual way, which will help control risks and allow the hotel to carry out uninterrupted operations.

During the project, e-solutions will be implemented - the customer self-service system and the integration between the available reservation system, the customer self-service system and the door locks of the room and other passageways. Once the integration is implemented, information will be transferred from one system to the other immediately, ensuring a smooth reservation process and secure check-in only to a ready-made room.

The customer self-service system will enable the guest to reserve and check-in to the hotel remotely, avoiding contact with an employee, which will help manage risks and allow the hotel to run uninterrupted.

Project start: 09/22/2021

End of the project: 20/01/2023

Funded by the European Regional Development Fund as a measure of the European Union's response to the COVID-19 pandemic.

Project manager: UAB "Vystyk"

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